Returns

You can return items within 14 days of delivery. Return shipping is paid by the customer, to our UK returns address.

How to return

1. Email help@au-jewellers.com within 14 days of delivery with your order number and the items you would like to return.
2. We will send you our returns address and a returns form.
3. Send the items back with the form, ideally in the original jewelry box, using a tracked service. We cannot process a refund until the return reaches us or you can show it was sent.

Refunds

Refunds are made to your original payment method within 5 business days of your return reaching us.

Condition of returns

You are welcome to try items on to check size, look and fit, just as you would in a store. If an item is handled more than that and its value drops as a result, we may deduct a proportionate amount from your refund.

Items we cannot accept for change-of-mind returns

Custom or personalized orders, and earrings and other hygiene-sealed items once the seal is broken, can only be returned if they are faulty or not as described.

Faulty, damaged or not as described

If your item arrives faulty, damaged or not as described, email help@au-jewellers.com within 14 days of delivery with your order number and a photo of the issue. Please return the item using a tracked service and keep your postage receipt. Once we have received the item and confirmed the fault, we will refund you in full to your original payment method and reimburse your return shipping cost in full.

Exchanges

As a goodwill service, we offer one exchange per order, subject to availability.

Buy 1 Get 1 Free orders

Items bought in our Buy 1 Get 1 Free promotion can be refunded in full to your original payment method. Both items must be returned within 14 days of delivery, in their original condition.

Questions

Email help@au-jewellers.com and we will be happy to help. Nothing in this policy affects any rights you have under applicable law.