You have questions? We have answers.
If you can't find the answer you're looking for please get in touch here. → Contact us
Here at Au Jewellers, our products should Not be confused with regular gold plating, our gold pieces are bonded and dipped in a thick layer of 9ct gold (6mills) on stainless steel and other enviroment freindly materials which are highly resistant to rust, corrosion and tarnishing.
Our 9ct gold bonded pieces give you the real look & feel of gold jewellery at a fraction of the price.
We only work with the best quality and most durable materials. You can get your jewellery wet. Like all quality metals, to maintain lasting shine and durability you will want to keep away from harsh chemicals like previously stated.
We recommend you dry your products as soon as possible by using a cloth towel after getting wet.
Our pieces are made to withstand against tarnishing. To maintain your pieces - please dry with a cloth towel after getting wet. Always remove your jewellery when applying colognes, perfumes or other chemical products. Chlorine at hot temperatures, can permananently damage of discolour your gold jewellery. Gently clean your pieces with a soft polishing cloth.
We accept the following: PayPal , Apple Pay , MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also offer buy now pay later options such as clearpay or klarna.
We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. You’ll receive a tracking reference which you can use to check the progress of your order online. This can be found on the DPD Local Website→ https://www.dpdlocal.co.uk/
All orders are dispatched same day if placed before 3pm Monday - Thursday and normally arrive the next buisness day.
hank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit or an exchange as per your statutory rights. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@au-jewellers.com to discuss your return, ensuring that you provide us with the following information:
Once we have confirmed your return, please send your parcel with a note inside explaining the situation and your order details such as the Order number, Order name, Order address. This will help us process your refund request quicker.
Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method such as Royal Mail Signed For 1st Class to mail your return.
If a return is sent not using tracked delivery and goes missing, we are not responsible for it and you may not be eligible for a refund, this is why we highly recommend using a tracked service to send your returns. We recommend using special delivery or tracked 24 delivery via Royal Mail.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
For defective or damaged products, please get in touch with us at the contact details below to arrange a refund or exchange.
Please Note
QUESTIONS
If you have any questions concerning our return policy, please get in touch with us at:
info@au-jewellers.com
