🇬🇧 United Kingdom (Mainland)
Service: Royal Mail Tracked 24 With Signature - FREE
Cut-off Time: Orders must be placed before 2.30 PM, Monday to Thursday for next-day delivery.
Delivery Days: Monday to Friday (excluding bank holidays)
🇬🇧 Northern Ireland
Service: Royal Mail Tracked 24 With Signature
Cut-off Time: Orders must be placed before 2.30 PM, Monday to Thursday for next-day delivery.
Delivery Days: Monday to Friday (excluding bank holidays)
🇮🇪 Republic of Ireland
Service: Royal Mail MPR International Business Parcel Tracked — Delivered Duty Paid (DDP)
Delivery Time: 2 to 5 business days
Cost: €14.99
Import duties & customs fees: Included — there is nothing to pay on delivery.
🇺🇸 United States
Service: Royal Mail MPR International Tracked — Delivered Duty Paid (DDP)
Delivery Time: 3 to 7 working days
Cost: $14.95
Import duties & customs fees: Included. We pay all US import duties, taxes and customs clearance charges on your behalf. There is nothing to pay on delivery.
🇪🇺 Europe
🌍 Rest of the World
Duties, Taxes & Customs
Delivered Duty Paid (DDP) — nothing to pay on delivery. Orders to the destinations below are shipped via Royal Mail MPR on a Delivered Duty Paid basis. All import duties, taxes and customs clearance fees are paid by us before your parcel arrives. You will never be asked for an additional payment by the courier or by customs.
Austria · Bulgaria · Cyprus · Denmark · Estonia · Finland · France · Germany · Italy · Luxembourg · Malta · Netherlands · Norway · Portugal · Republic of Ireland · Slovakia · Spain · Sweden · Switzerland · United States of America
All other international destinations are shipped on a Delivered Duty Unpaid (DDU) basis. This means the price you pay at checkout does not include any import duties, taxes, or customs fees imposed by your country.
For DDU destinations, you as the customer are responsible for:
- Any import duties, taxes (such as VAT), and customs clearance fees.
- Ensuring that your order complies with your local customs regulations.
These charges are determined by your country's customs authorities and must be paid before your package is delivered. We recommend contacting your local customs office for more information on potential charges.
Additional Information
Order Processing: Orders are dispatched Monday to Friday (excluding public holidays).
Tracking: All shipping methods include full tracking. A tracking number will be provided once your order has been dispatched.
If you have any questions about international shipping, feel free to contact us at help@au-jewellers.com
Failed Delivery
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the package, the package will be returned to the sender (Au Jewellers) at the customer's expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
Items Not Received / Missing
If you experience a delivery that is lost, missing or undelivered, a claim will need to be made within 7 days.
Items Not Received But Tracking Shows Delivered
When placing your order please make sure that you specify the correct delivery address, as Au Jewellers takes no responsibility for missing parcels that have been sent to the wrong address, or if requested to leave with a neighbour or an outbuilding. Please note we do not refund or replace items that are marked as delivered by the courier. For this reason we always recommend that you get items delivered to a secure address.
