Need to return or exchange something? No stress, we've got you. If something's not right, you can return or exchange it. Tell us within 14 days of receiving your order, then you have a further 7 days to post it back. All we ask is that items come back in their original condition with all original packaging.
To start your return or exchange, have your order number ready and email help@au-jewellers.com. We'll confirm the return address and send you a returns form.
You can also start a return through our returns portal here.
Return postage is your responsibility. We recommend a Royal Mail tracked service and keeping your proof of postage.
Exchanges: One exchange per order, subject to availability.
Buy One Get One Free returns: Items bought on the Buy 1 Get 1 Free promotion can be exchanged or refunded as store credit. Your statutory rights are unaffected: if an item is faulty or not as described, you're entitled to a full refund.
Earrings and hygiene-sealed items can only be returned if the seal is intact, unless faulty.
Refunds are processed within 3 working days of your return reaching us, back to your original payment method. Full policy here.